Service Technician

To support our growth and keep delivering premium customer support we are expanding our support team with a Service Technician

Job description

  • You are responsible for the installation of our products at the customer site
  • You carry out service interventions, repairs and planned maintenance
  • You train the local Service Technicians of our distributors, and assist them for complex interventions
  • You perform repair tasks and updates on internal production units
  • All tasks you’re involved in will be mainly related to hardware (ie replacement of subsystems, PCBs, mechanical parts) but in some cases also software (ie updating onboard server system or soft/firmware)
  • You channel customer and distributor feedback to the Service & Support Manager

Profile

  • You hold a Bachelor in Electro-Mechanics or equivalent based on experience
  • You have proven experience in customer support; preferably in a high-tech, low-volume environment
  • You are a handy, no-nonsense mechanical expert who loves working on complex technical systems
  • You have a basic knowledge of electronics and IT-skills (networking, Linux / Mac environment,…)
  • You are a creative problem solver and have excellent troubleshooting abilities and demonstrated customer focus
  • You are energetic, stress-resistant and action-oriented
  • You are a clear and concise communicatorq
  • You are fluent in English and Dutch, any other language is a plus
  • International travel: 20%-30%, depending on the situation

Offer

  • Full-time contract with competitive salary, supplemented with various extra-legal benefits
  • Molecubes commits to a healthy work-life balance with flexible working hours
  • You will be part of a young and fabulous team in a dynamic work environment (Ghelamco Arena Ghent)
  • Working in an open team that encourages discussions and personal expression
  • Opportunities for personal development and building your network
  • Cold beers, amazing team building and monthly afterwork events with the team

To Apply

Fill out he form below or send your resume and motivation letter to career@molecubes.com with subject ‘Service Technician’.