Technical Support Engineer

To support our growth and keep delivering premium customer support we are expanding our support team with a Technical Support Engineer

Job description

  • Your main goal is to provide fast and efficient support to end-users and distributors.
  • You will answer hardware and software queries from our customers using a designated ticketing system.
  • You will make a first assessment of the situation and determine whether a given issue can be resolved remotely or would require an on-site intervention.
  • Your aim is to answer as many incoming questions yourself but if you are unable to do so, you will escalate these tickets to an expert.
  • You will be coordinating between the customer and the Service department whenever an on-site intervention is needed in order to streamline agreements and expectations.
  • You channel customer and distributor feedback to the Service & Support Manager


  • You hold a Bachelor Computerscience or equivalent based on experience.
  • Experience in first line support is a plus, but not required.
  • You have a decent understanding of networks, Linux command line and preferably also experience with MacOS.
  • You are a clear and concise communicator and know which questions to ask to get the most relevant information.
  • You have good diagnostic skills and know how to make a correct diagnosis by excluding all other possibilities
  • You are energetic, stress-resistant and action-oriented
  • You are a clear and concise communicator
  • You are fluent in English, both written and spoken. Any other language is a plus


  • Full-time contract with competitive salary, supplemented with various extra-legal benefits
  • Molecubes commits to a healthy work-life balance with flexible working hours
  • You will be part of a young and fabulous team in a dynamic work environment (Ghelamco Arena Ghent)
  • Working in an open team that encourages discussions and personal expression
  • Opportunities for personal development and building your network
  • Cold beers, amazing team building and monthly afterwork events with the team

To Apply

Fill out he form below or send your resume and motivation letter to with subject ‘Technical Support Engineer’.